FAQ

Questions about the assortment and delivery

Which products do we offer?

  • Branded paints and varnishes Glasurit, Mipa, Rosner und Votteler
  • Painting accessories from all premium manufacturers for all work areas in your workshop
  • Workshop equipment from occupational safety to the paint booth

How do I find out about the products I received?

  • Information from our employees via telephone or email and of course also in person
  • Link to the respective product pages about the manufacturers

What if there is a problem with my products?

  • Contact us by email or telephone
  • The fastest possible clarification and solution in collaboration between our office and field service
  • Fastest complaint processing
  • Replacement delivery no later than the following day

How and when will I be delivered?

  • Directly via our in-house drivers
  • Leipzig-Halle area daily, other regions at least twice a week
  • Same-day delivery, order must be placed by 9:00 a.m., applies to the Leipzig-Halle area
  • Shipping also possible via DHL or shipping company
  • Collection possible between 10:00 a.m. and 5:00 p.m. and by arrangement

Questions about ordering

How and where can I order?

  • Per fax
  • By telephone (head office or field staff)
  • By email
  • On site

When can I order?

  • Daily between 7 a.m. and 5 p.m

Questions about the newsletter

Quarterly news about painting

Our newsletter is one of the most effective ways to stay up to date with product features, processing instructions and much more. We expect 1 or 2 issues per quarter. Try it. Of course, it is possible to unsubscribe from the newsletter at any time and very easily.

How can I subscribe to the newsletter?

  • Scroll all the way down on any page
  • Enter your name and email address under ALP Newsletter and click on “Subscribe”.
  • Confirm subscription with link in received email

Why should I subscribe to the newsletter?

  • Receive information about new products
  • Stay updated
  • perceive actions

How can I unsubscribe from the newsletter?

At the bottom of every newsletter you will find a link to unsubscribe from the newsletter. As soon as you click on the link, you will no longer receive any further newsletters from ALP.